POSTING OF SIGNAGES ON THE START OF PROCESSING TIME OF DRIVER LICENSE APPLICATION

One of the observations during the 3^rd party audit conducted last October 27 to November 27, 2008 is as follows:

“Review and reconsider how applicants should perceived when the
processing time of their applications officially starts – when they
receive a number from the guard and wait for the CSR to call them to
begin the pre-evaluation, or only when the CSR accepts the application
documents for processing.”

There are some offices wherein their personnel are doing
multi-tasking due to lack of sufficient number of personnel. In these
cases, the CSR performs both issuance of checklist of requirements and
evaluation of submitted documents, while in some offices, the evaluator
performs the evaluation of documents.

For uniformity, the processing time shall start upon acceptance of
the CSR/Evaluator of the complete and authentic application documents
from the applicant which shall be evidenced by the CSR/Evaluator’s
issuance of the routing slip.

In order to avoid misperceptions on the actual time consumed in the
processing of application, all heads of offices are instructed to post a
signage at a conspicuous place in their respective district office or
DLRC showing the following:

“PROCESSING OF DRIVER LICENSE APPLICATION STARTS UPON SUBMISSION OF THE COMPLETE AND AUTHENTIC APPLICATION DOCUMENTS TO THE (CSR or Evaluator)”

Submission of the complete and authentic application documents can
either be at the CSR (if the evaluation is being done by the CSR for
offices with personnel doing multi-tasking) or to the Evaluator.

For immediate implementation.

Adopted: 29 Jan. 2009

(SGD.) ALBERTO H. SUANSING
Assistant Secretary