ESTABLISHMENT OF DBM PUBLIC ASSISTANCE UNIT (DBM-PAU)

1.0       To respond more promptly and effectively to follow-ups and
queries, as well as promote transparency in the handling and processing
of transactions, a Public Assistance Unit has been created in the
Department of Budget and Management.

2.0       Accordingly, the following transactions shall be undertaken with the DBM-PAU:

2.1    All inquiries regarding status of requests and DBM actions thereon;

2.2    Follow-ups for rush or urgent transactions;

2.3    Queries or requests for clarifications regarding DBM
matters, procedures and positions on budgetary issues, based on official
issuances and communications made by the DBM, which are not otherwise
forwarded to the DBM in formal written queries;

2.4    Comments, suggestions and complaints on any DBM procedure,
position or action or the conduct of DBM officials and employees, which
are not otherwise forwarded to the DBM in formal correspondence; and

2.5    Telephone inquiries on the above-foregoing matters;

3.0       In this regard, all DBM Bureaus and Offices shall refer
all persons dealing on any of the above-transactions for assistance by
the DBM-PAU. On the other hand, only duly authorized Liaison Officers of
all departments, bureaus, offices and other agencies, SUCs, GOCCs and
LGUs shall be entertained and dealt with by any DBM Bureau or Office.

4.0       The DBM-PAU is located at Mezzanine Floor, DBM Arcache Building, Malacañang, Manila, with telephone no. 736-2771.

5.0       Guidelines and Standard Operating Procedure are set for
the operation of the DBM-PAU for strict implementation and observance.

6.0       Please be guided accordingly.

Adopted: 12 Oct. 2000

(SGD.) BENJAMIN E. DIOKNO
Secretary