SERVICE PERFORMANCE STANDARDS FOR THE CELLULAR MOBILE TELEPHONE SERVICE

WHEREAS, Sec. 5(a) of RA 7925 mandates the Commission to ensure
quality, safety, reliability, security, compatibility and
inter-operability of telecommunications facilities and services in
conformity with standards and specifications set by the international
radio and telecommunications organizations to which the Philippines is
signatory;

WHEREAS, Sec. 5(e) of RA 7925 mandates to Commission to promote
consumer’s welfare by facilitating access to telecommunications services
whose infrastructure and network must be geared towards the needs of
individual and business users;

WHEREAS, MC No. 07-06-2002 prescribes the service performance standards for the cellular mobile telephone service (CMTS);

WHEREAS, Sec. 4 of MC No. 07-06-2002 provides that “CMTS operates
are encouraged to improve the grade of service (GOS) by 1% and drop
call rate (DCR) by 1% every two (2) years until the GOS is 4% and the
DCR is 2%;

WHEREAS, since six (6) years have already elapsed from the
promulgation Memorandum Circular No. 07-06-2002, the GOS and DCR should
have improved by 3% each;

WHEREFORE, the Commission, by virtue of the powers vested upon it by la w, does hereby prescribe the following standards:

Grade of Service (GOS) :	4% or 4 lost calls for every 100 call attempts
Drop Call Rate (DCR) :	2% or 2 dropped calls for every 100 calls

All existing memoranda, circulars, rules and regulations inconsistent
with the provisions of this memorandum circular are hereby repealed
or amended accordingly.

This Memorandum Order shall take effect fifteen (15) days following
the completion of its publication in the Official Gazette or in a
newspaper of general circulation in the Philippines; Provided, that at
least three (3) certified copies thereof be filed with the University of
the Philippines Law Center.

Adopted: 30 June 2009

(SGD.) RUEL V. CANOBAS Commissioner
(SGD.) JAIME M. FORTES, JR. Deputy Commissioner	(SGD.) DOUGLAS MICHAEL N. MALLILLIN Deputy Commissioner